On Tue, 12 Jun 2001, Wayne T. Smith wrote: > I doubt that providing a "pending" feature list enhances their success > at all. Just 1 opinion. But does it *harm* their success? A vendor unresponsive to suggestions or bug reports is one that I have less confidence in and will do less business with. I am more likely to pay for a shareware product, for example, sold by people who stand by their products enough to want to receive bug reports and feature suggestions, than one that doesn't. This is because I am more inclined to believe that it is worthwhile investing in a product that the company will improve over time to adapt itself more to my requirements. Otherwise, I will be more likely to go to a competitor who is more likely to do offer me the functionality that I desire. It smacks of dishonesty if a company provides a forum for feedback but does not acknowledge it. If it is the policy of a company to not respond or to not guarantee a response, then I would like to see that policy spelled out somewhere in plain sight. To do otherwise gives me less faith in the company's attention to its customers. From the point of view of the customer, if a company offers a channel for feedback but does not respond to it, what is the difference between that and not listening to customers at all? Very little, IMHO. -- Michael S. Johnson Miyazaki Web and Mailing List Owner [log in to unmask] www.nausicaa.net/miyazaki/mailing-list