Dear Listowner Folks, My question is difficult to state without sounding arrogant and insular - for which I apologize in advance. Old My perception is that 'in the old days' about a decade ago, most folks on the 'Net were highly educated and highly, shall we say, curious. Lots of graduate students and professors, mostly *@*.edu. Not 100%, of course, but certainly a preponderance. New With the advent of *@*.com, and several other commercial openings, my current perception is that we have the mass of unwashed north american humanity wandering the 'Net - anyone who can afford a computer - many without computer (or other) education, and some without the intellectual curiosity and drive to learn that was previously observed. So How can a LISTSERV owner (or developer) make membership in a list a positive experience for even the inattentive and casual literate visitor? What parts of the LISTSERV experience cause the most difficulty for the casual member? I think it would be clerical matters (subscribing, unsubscribing, set-ing), and snipping. What else? How can one set up a LISTSERV to minimize the clerical difficulties, and maximize the LISTSERV experience, for members who can't be bothered to *read* the Welcome message, or even the message banners? Proposals? I think I'm going to add the SUBJ thingie and DIGEST to the defaults, to help the ones who can't make filters and those who don't read the instructions. What else can we do to accommodate them? Pax, Ballew Kinnaman <[log in to unmask]> 206/463-2322 Discussion list owner: Allergy ---> http://www.Immune.Com/allergy/index.html Arthritis ---> http://www.Emissary.Net/arthritis/index.html PCHealth ---> http://www.Emissary.Net/pchealth/index.html Latex Allergy ---> http://www.Immune.Com/rubber/index.html Thyroid ---> http://www.Emissary.Net/thyroid/index.html