I have an MSN subscriber who has been on the error log since 3/24 due to the usual unjustified 5.1.1 errors from MSN. She gets deleted, rejoins, and every time she rejoins she is auto-deleted the same day. I am guessing that what is happening is that each time she re-joins she gets another of the inevitable errors from MSN, the server looks and says "oh, more than 8 days of errors (due to the old entries in the error log), delete her". I've never seen this happen before but the logic makes sense to me. Anyone know of a way around it -- a way to start her with a clean slate? The auto-delete setup is: Auto-delete= Yes,Semi-Auto,Max(100),Delay(8),Probe(30) Thanks, ----- Tom Rawson [log in to unmask]