> > Hi I'm also new to the list, but I have a question about > Listserv. I currently have a web subscription form that I > have created that will allow a user to enter their email and > it will subscribe them. It will force their entered email > to lowercase. BUT when they respond, I've noticed Exchange > will send out email in the format [log in to unmask] and > Listserv will be case sensitive and sent the response to both > that address and the lowercase address. Then the user gets > two messages. > I see this quite a bit...and LISTSERV doesn't like it either. The problem can also cause difficulties for the user when they try to send a command via email. If [log in to unmask] tries to issue a command for his subscription [log in to unmask] LISTSERV won't allow it because they don't match. It's best to not alter the portion of the address to the *left* of the '@' symbol at all (anything to the *right* of the '@' is case-insensitive so that's not a problem). If you use any sort of web form that requires a user to manually enter their email address this sort of thing may creep in. The absolute best way to get a subscribed address correct is to have the user send it in via email and let LISTSERV parse the address itself. Maybe try a mailto: hyperlink that will launch a user's default client. -- Chazzozz!! Michael Shannon Webmaster [log in to unmask] "Before you can grow old and wise you must first survive being young and stupid." - Ancient Proverb Note: Opinions expressed on this list are my own and do not reflect the views, opinions or position of my employer. If swallowed, seek medical advice.