Teresa your problem is more than likely an Exchange or Outlook problem. I've put some instructions below but they're a bit long-winded so anyone not in a Microsoft environment can cheerfully ignore the rest. The very first thing to do is for your subscriber to check their Outlook settings. If they have the list address in their Personal Address Book, tell them to open the address book entry, choose the SMTP-General tab, and then click the Send Options button. In this dialog they have the chance to specify how the message is formatted on an individual basis. Make sure that plain-text *is not* selected. The best option in this case is to NOT specify ANY formatting....leave everything unchecked. (If the address is in the Global Address Book then this won't matter as the user has no control over it.) Next, tell them to look at the send options for Outlook. In the main Outlook window click on Tools -> Options and then select the Mail Format tab. At the top of the dialog is a drop-down list where they can choose the default format that Outlook sends in. Make sure that Microsoft Outlook Rich Text is chosen. Click OK to all of that. Lastly, you'll need someone to look at Exchange. I know that you've already tested it by sending directly to your own mailbox but that can be misleading if you and the subscriber are in the same mail domain. Exchange will, by default, *always* send in Rich Text to users in the same mail domain/network unless explicitly overridden by the sender. There is, however, a setting in the configuration that can be set to specify how all messages are sent outside the mail domain, which is essentially any email that leaves the Exchange machine. (I can give you some instructions but they will only apply to Exchange 5 & 5.5. I don't have any experience with Ex2000 but I imagine the basics will still apply.) Open the Exchange Administrator panel. Choose your mail domain, then click on Configuration -> Connections -> Internet Mail Service. Choose the Internet Mail tab then click on the Advanced Options button. In this dialog you can specify how Exchange sends Rich Text formatting for outbound mail (that is, any mail destined for outside of the mail domain). The drop-down list has the options of Always, User, and Never. If 'Never' is selected then that means *all* outbound mail will be formatted in plain-text regardless of the user's wishes. The best option here is to set it to 'User' so that individuals can choose how their mail is formatted. Click OK to everything then stop & restart the Exchange service (not absolutely necessary but, hey, this is Windows :). I hope this is of some benefit to you. As mentioned before, make sure your header has Language= Exchange. I had a similar problem on one of our lists and that did clear it up. Good luck! -- Chazzozz!! Michael Shannon Webmaster [log in to unmask] "Before you can grow old and wise you must first survive being young and stupid." - Ancient Proverb Note: Opinions expressed on this list are my own and do not reflect the views, opinions or position of my employer. If swallowed, seek medical advice.