> -----Original Message----- > From: Wayne Smith [mailto:[log in to unmask]] > Sent: 17 January 2003 12:25 > To: [log in to unmask] > Subject: Re: Listserv and CC-ing > > > Warhurst, SI (Spencer) wrote, in part: > > This concerns the way Listserv handles mail where a CC > address is present, > ... > > A previous complaint I had was where someone had sent a message to > > [log in to unmask] and CC'd it to the list. He > started the message > > with "Dear Joe", so when the list subscribers received it > there was no > > visible indication who on earth Joe was. > ... > > What do other administrators feel about this subject? Am I > (or my users) > > making a mountain out of a mole-hill? ... > > I think your client has overloaded the concept of "cc:" and expects > LISTSERV to bail him out. I don't like any of the suggested > changes to > LISTSERV (a step backward they would be). That's not very sympathetic to the user is it? Surely any system that provides a method of communication should attempt to be as user-friendly as possible and where it cannot be user-friendly it should at least expain why not. Maybe they have overloaded the concept of CC: but how are they to know that? Your average user doesn't sit around chewing internet standards for breakfast. > With e-mail transport and e-mail clients such as they are, expecting > mail header presentation and functional capabilities at an > e-mail client > you don't control or even know ... is doomed to at least occasional > failure. Maybe so, but you can't ignore the fact that say 90% (guesstimate) of the audience for your product cannot see the Comments: field in their email client. Or can you? (I'm not a software developer ;-) > It is much better to educate authors to include all relevant > information in the body of the message. Yeah, I agree education is part of it.. which is why I made suggestion no.3. Spencer