Thank you all. I have used "nomail" with one of the offenders. Most of our subscribers don't know they can change their options so when I wrote he was being set to nomail for failure to remove the ban he had placed on a fellow subscriber, he wrote me to find out how he could be reinstated. I graciously reinstated him, and he thanked me. That won't work with all, but did work with that one. Other than this, I have had no problem with AOL, and I don't attribute this to AOL itself, but to the subscribers. Just lucky about that, I guess, since I detect a lot of venom from others. Hotmail is another story, I am sorry to say. It is a thorn to have to check the bounced message and find it was caused by our own subscriber. If it gets worse, I would hope Listserv could create a way of actually suspending the subscriber that would not be reversible by the subscriber. Barbara Passmore