At 09:53 04/09/2004 Friday, Kevin Parris wrote: >Well, how do you get the name of the person for any other >generic-service email address you might find in a technical support >context for any other type of facility you may be using? [...] On lists that I co-operate, we frequently advise our customers to email: [log in to unmask] since list-owners come and go (on vacation), etc. Non-LISTSERV "role" accounts are documented in RFC 2142 http://www.ietf.org/rfc/rfc2142.txt?number=2142