Thank you everyone who sent suggestions about my communication problems between [log in to unmask] and my AOL accounts. Unfortunately, nothing has worked so far! Michael: When I send commands using the Web interface, I am told that the file I requested has been sent, but it never arrives. Ben: I have not been served off at either address. Pete, I think you are right, AOL is silently tossing my command output on the floor. But I can't figure out why; I have checked the spam lists on both accounts and [log in to unmask] does not appear. I called AOL tech support and the nice customer service person in India did his best, but he had never heard of LISTSERV. Any other suggestions? Lydia