On Thu, 10 Feb 2005, Listserv Manager wrote: > Lsoft is one of the few "not small" vendors who participates in public > technical support dialogs with users. In my experience, admittedly mostly > with very large vendors, it seems they are so afraid of what "might" > happen if one of their employees says something wrong that they refuse to > participate. Regardless, I really appreciate it. Right on! But, it isn't just fear of what employees would say! We had a user here who wanted to set up a mailing list to support users of certain products -- the vendor refused to participate unless they could control the content and approve all messages. Their fear wasn't what employees would say -- it was what *customers* would say, and the fact that other customers would *see* it! --Trish Trish Forrest Queen's University