On 9 Jun 2005 at 14:23, Muth, Jane <[log in to unmask]> wrote: > I am creating a tool to be used by our staff and was wondering if > anyone has any suggestions or best practices you use that would help > me improve on the information that is listed below. Any help would be > greatly appreciated. I suggest you browse through the L-Soft website: http://www.lsoft.com/ and in particular the pages about LISTSERV(R): http://www.lsoft.com/products/listserv.asp And all the lovely introductory texts about running mailing lists, under the "Resources" title in the right side-bar. Also, for best practices, there is a wealth of ideas in the Case Studies at: http://www.lsoft.com/customers/casestudies.asp As you are browsing around, don't fail to stop by this page: http://www.lsoft.com/corporate/legal.asp As I understand it (and I'm no lawyer), the term "listserver" as opposed to "LISTSERV" appears to be in a legal gray area and the term "listserver" as a generic could be deemed to "dilute" the LISTSERV(R) trade mark and must therefore be strongly discouraged. -- Francoise Becker <[log in to unmask]> Knowledge is just a click away: http://www.lsoft.com/optin.html