On 11 Jun 2005 at 13:44, Pete Weiss <[log in to unmask]> wrote: > if you are requiring them to receive the message, what are you dong to > ensure that the processes are working properly Ooh, ooh! Another opportunity to tell you about Maestro (sorry, but Maestro is "my" baby, and I love it :-) ) Maestro also has tracking capabilities, and the tracking offers varying levels of privacy, to meet various needs. For example, if the emails are really so important that it's a condition of employement for people to read them, you can use "personal" tracking, which lets you know exactly who read it and who didn't. You can give the recipients a link to follow and that will be "personally tracked" that's labeled "Click this link to acknowledge that you have received and read this email". And then after a few days you can resend the message to those who did not click that link. On the other hand, if it's just "strongly recommended" that people read the emails, then you could use one of 3 levels of tracking with varying levels of anonymity. For example, "anonymous tracking" does not track individuals, but tracks demographics: if you did anonymous tracking by department, for example, you would not know which individuals had read and clicked the link, but you would know that 10 people from dept X and 5 people from dept Y and no-one from dept Z clicked the link. Then you can send reports to department heads and let the department heads "promote" the mailing if necessary within their departments. And finally, if it's not even "strongly recommended", but you just want to have some idea of how many people actually read the e-mails, the final 2 forms of tracking "unique tracking" and "blind tracking" are for you. They just tell you how many unique or total clicks there were. Unique tracking assigns a random ID to each recipient so it can tell how many unique recipients clicked. Blind tracking just counts clicks and can't tell whether 1 person clicked 50 times or 50 people each clicked once. All that I ask is that if you use personal tracking, you let people know about it. -- Francoise Becker <[log in to unmask]> Knowledge is just a click away: http://www.lsoft.com/optin.html