At 18:32 9/5/2005 Monday, C. William Westerfield wrote: >I have been a LISTSERV user since 1989.the system is in my blood, but I >realize not everyone is like that so the list administrative team made sure >that we put everything in as much non-technical language as we could. We >just don't see where we went wrong. Any suggestions for future transitions? 1) for some, it is a "religious" issue, filled with sectarian strife 2) the only folks who like change, are wet babies 3) how much are your customer/subscribers paying for your services? If nothing, then ! Did the 80/20 rule apply? /Pete