[SAVE FOR FURTURE REFERENCE]

I don't know IF this is accessible from non ADELPHIA networks, but you DO need to be a customer:

http://www.adelphiapowerpage.com/synacor/hsi_support/Contact_TechSupport.cfm

This may not be as effective, though I do not think you need to be a customer:

http://www.adelphia.com/contact_us/

See also CONTACT TECHNICAL SUPPORT:

http://www.adelphiapowerpage.com/synacor/hsi_support/Technical_Support.cfm#emailtroubleshooting