On Thu, 15 Sep 2005 17:55:48 -0400, Alexander Willman <[log in to unmask]> wrote: >I find this response inappropriate and unacceptable. If you have a concern about the services you have received (or not) from L-Soft, it might be helpful to let the proper person at L-Soft know how you feel so he might be able to investigate and take appropriate corrective action. In this case, that person is John Harlan, VP of Computer Services <[log in to unmask]> whose management responsibilities include the Customer Support Group. (Since he's my boss too, I know this but you could also find it out from http://www.lsoft.com/corporate/management.asp)