Ben Parker wrote: > On Thu, 15 Sep 2005 17:55:48 -0400, Alexander Willman > <[log in to unmask]> wrote: > > >>I find this response inappropriate and unacceptable. > > > If you have a concern about the services you have received (or not) from > L-Soft, it might be helpful to let the proper person at L-Soft know how you > feel so he might be able to investigate and take appropriate corrective > action. > > In this case, that person is John Harlan, VP of Computer Services > <[log in to unmask]> whose management responsibilities include the > Customer Support Group. (Since he's my boss too, I know this but you could > also find it out from http://www.lsoft.com/corporate/management.asp) Mr. Parker: Thank you for the contact information for Mr. Harlan. My colleagues and I will contact him if we decide that it is necessary or advisable. (Perhaps L-Soft Support will give a better response to my latest message to them before then.) Alex