Karen, Great write up ..... can I use that ?? I might even want to post that on our website. Jan Guthrie - OES-L Karen R wrote: > I was involved in a feedback loop with AOL, and discovered a few > interesting things. This is what we send to our AOL Subscribers: > > There have been problems with AOL blocking all mail from Maelstrom, > the previous host of this list, and from ICORS/L-Soft, the current > hosts. This has been caused by listmembers reporting mail from lists > that they have requested as junk. Sometimes it is accidental (the > Delete and Junk buttons are next to each other). Sometimes a > subscriber no longer wants the mail and can't understand how to > unsubscribe or set themselves to NOMAIL. So they mark all the mail as > junk and prevent other AOL subscribers who still want to receive the > mail from receiving it. Obviously this is not a nice thing to do :-) > . Sometimes AOL filters get a little too aggressive and put listmail > and administrative messages from ICORS in the spam folder. If these > are not removed they are reported to AOL as spam. So PLEASE check your > spam folder every time you receive mail! > > Note also that following AOL's own instructions to filter mail from > unwanted senders to the spam folder will count against our 'spam' > total and may cause all mail to be blocked. So please, if you must > filter specific posters, filter directly to the trash or delete them > manually. > > To prevent list mail from being reported to AOL in error, please take > the following steps. > > 1. Go to Keyword: "Spam Controls," click on "AOL's Advanced Spam > Filter." Click "Clear Filter," then hit "Save." OR under "Spam > Controls" click off "Mail filtered by AOL's Advanced Spam Filter." > (Note that this will turn off much of your spam controls). > > 2. Add the list mail address to your online address book, AND/OR go to > "Settings" click on tab "A to Z." Click on "Address Book Settings," > then click "Automatically add e-mail address to my Address Book, then > click "Save." > > 3. Set your Spam Controls to save all blocked mail in the "spam > folder." Check the spam folder whenever you check your mail to see if > list mail is being delivered there. If it is, click "This is not > spam," to move it to your in box and cancel the report. If after doing > the above steps, list mail is still being delivered to your spam > folder, you may wish to contact AOL or consider switching service > providers. >