Interesting. Our 'life preserver' by default sets up a trouble ticket to [log in to unmask] There is a write-up on http://www.lsoft.com/manuals/16.0/htmlhelp/list%20owners/Preface.html -- look for the section on "Contacting L-Soft". -Rich -- Richard A. Helmke Internet: [log in to unmask] Assoc Prof, Computer Science [log in to unmask] System Manager, Technical Services Voice: 708-209-3221 Concordia Administrative Information Systems Fax: 708-209-3177 River Forest, IL 60305-1499 Bugs come in through open Windows. > -----Original Message----- > From: LISTSERV site administrators' forum [mailto:LSTSRV- > [log in to unmask]] On Behalf Of Paul Russell > Sent: Thursday, March 04, 2010 12:17 PM > To: [log in to unmask] > Subject: Re: tech support > > On 3/4/2010 11:32, Eckard, Steven wrote: > > Not sure about that. I have found out that we have never used this. We > have a site to go to to request a list and are going to incorporate > questions into that, which will then go to our Helpdesk and to Systems. > Thanks for the response. > > > > The List Management Dashboard web page contains a section labelled > 'Technical > Support' with a clickable image of a life preserver. The link leads to a > page > from which the user can submit a problem report or question. By default, > the > page is designed to send the message to support@[hostname], and 'support' > is > presumed to be a local list. I did a quick search of the Site > Administrator's > Manual, but did not find anything about this, so I cannot tell you where > it is > documented. > > I think I found out the hard way, but trying to test the function, then > pinging > L-Soft tech support when it didn't work. Unless you want to disable the > link on > the List Management Dashboard, the simplest solution is to create a list > named > 'support', then add yourself and other support staff as subscribers. > > -- > Paul Russell, Senior Systems Administrator > OIT Messaging Services Team > University of Notre Dame