Paul, thanks. That makes sense. I think we are going to just disable it and have the questions go into a form that forwards to the helpdesk and ultimately to Systems and probably me. -----Original Message----- From: LISTSERV site administrators' forum [mailto:[log in to unmask]] On Behalf Of Paul Russell Sent: Thursday, March 04, 2010 1:17 PM To: [log in to unmask] Subject: Re: tech support On 3/4/2010 11:32, Eckard, Steven wrote: > Not sure about that. I have found out that we have never used this. We have a site to go to to request a list and are going to incorporate questions into that, which will then go to our Helpdesk and to Systems. Thanks for the response. > The List Management Dashboard web page contains a section labelled 'Technical Support' with a clickable image of a life preserver. The link leads to a page from which the user can submit a problem report or question. By default, the page is designed to send the message to support@[hostname], and 'support' is presumed to be a local list. I did a quick search of the Site Administrator's Manual, but did not find anything about this, so I cannot tell you where it is documented. I think I found out the hard way, but trying to test the function, then pinging L-Soft tech support when it didn't work. Unless you want to disable the link on the List Management Dashboard, the simplest solution is to create a list named 'support', then add yourself and other support staff as subscribers. -- Paul Russell, Senior Systems Administrator OIT Messaging Services Team University of Notre Dame