It has taken us a while to collect some information from our logs. First I have the error report for a listserv called distancelearninginstructorsl. Error report -------------------------------------------------- Delivered-To: [log in to unmask] Received: by 10.236.108.8 with SMTP id p8cs46698yhg; Wed, 23 Mar 2011 13:25:30 -0700 (PDT) Received: by 10.142.151.41 with SMTP id y41mr5585166wfd.94.1300911929927; Wed, 23 Mar 2011 13:25:29 -0700 (PDT) Return-Path: <> Received: from ns2.austincc.edu (mailhub2.austincc.edu [206.77.151.37]) by mx.google.com with ESMTP id w28si14698341wfd.124.2011.03.23.13.25.29; Wed, 23 Mar 2011 13:25:29 -0700 (PDT) Received-SPF: pass (google.com: domain of mail.austincc.edu designates 198.213.3.10 as permitted sender) client-ip=198.213.3.10; Authentication-Results: mx.google.com; spf=pass (google.com: domain of mail.austincc.edu designates 198.213.3.10 as permitted sender) smtp.mail= Received: from listserv.austincc.edu (listserv.austincc.edu [10.21.0.88]) by ns2.austincc.edu (8.13.4/8.13.4/Debian-3sarge3) with ESMTP id p2NKHpGQ014686 for <[log in to unmask]>; Wed, 23 Mar 2011 15:17:52 -0500 Received: by listserv.austincc.edu (Postfix) id 3AAFE5FD6; Wed, 23 Mar 2011 15:19:42 -0500 (CDT) Delivered-To: [log in to unmask] Received: from mail.austincc.edu (monk.austincc.edu [198.213.3.10]) by listserv.austincc.edu (Postfix) with ESMTPS id 351775FD0 for <[log in to unmask]>; Wed, 23 Mar 2011 15:19:42 -0500 (CDT) Received: from ns2.austincc.edu (mailhub2.austincc.edu [206.77.151.37]) by mail.austincc.edu (8.14.3/8.14.3/Debian-5+lenny1) with ESMTP id p2NKIDR5023540 for <[log in to unmask]>; Wed, 23 Mar 2011 15:18:13 -0500 X-Virus-Status: Clean X-Virus-Scanned: clamav-milter 0.96 at MainEmailServer Received: from localhost (localhost) by ns2.austincc.edu (8.13.4/8.13.4/Debian-3sarge3) id p2NKHpZe014317; Wed, 23 Mar 2011 15:17:51 -0500 Date: Wed, 23 Mar 2011 15:17:51 -0500 From: Mail Delivery Subsystem <[log in to unmask]> Message-Id: <[log in to unmask]> To: <[log in to unmask]> MIME-Version: 1.0 Content-Type: multipart/report; report-type=delivery-status; boundary="p2NKHpZe014317.1300911471/ns2.austincc.edu" Subject: Returned mail: see transcript for details Auto-Submitted: auto-generated (failure) X-milter-null-Report: DSN or MDN for message that did not originate here This is a MIME-encapsulated message --p2NKHpZe014317.1300911471/ns2.austincc.edu The original message was received at Wed, 23 Mar 2011 15:07:50 -0500 from listserv.austincc.edu [10.21.0.88] ----- The following addresses had permanent fatal errors ----- <[log in to unmask]> (reason: 502 5.5.1 Unrecognized command. m12si18241592qcu.131) ----- Transcript of session follows ----- ... while talking to alt1.aspmx.l.google.com.: >>> DATA <<< 502 5.5.1 Unrecognized command. m12si18241592qcu.131 554 5.0.0 Service unavailable <<< 451 4.4.2 Timeout - closing connection. m12si18241592qcu.131 <[log in to unmask]>... Deferred: 451 4.4.2 Timeout - closing connection. m12si18241592qcu.131 451 4.4.1 reply: read error from alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: 451 4.4.2 Timeout - closing connection. m12si18241592qcu.131 <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com. <[log in to unmask]>,<[log in to unmask]>,<[log in to unmask]>,<[log in to unmask]>,<dhurwi...NCC.EDU>,<[log in to unmask]>,<[log in to unmask]>,<[log in to unmask]>,<[log in to unmask]>... Deferred: Connection reset by aspmx3.googlemail.com. --p2NKHpZe014317.1300911471/ns2.austincc.edu Content-Type: message/delivery-status Reporting-MTA: dns; ns2.austincc.edu Received-From-MTA: DNS; listserv.austincc.edu Arrival-Date: Wed, 23 Mar 2011 15:07:50 -0500 Original-Recipient: rfc822;[log in to unmask] Final-Recipient: RFC822; [log in to unmask] Action: failed Status: 5.5.1 Remote-MTA: DNS; alt1.aspmx.l.google.com Diagnostic-Code: SMTP; 502 5.5.1 Unrecognized command. m12si18241592qcu.131 Last-Attempt-Date: Wed, 23 Mar 2011 15:07:52 -0500 --p2NKHpZe014317.1300911471/ns2.austincc.edu Content-Type: text/rfc822-headers Return-Path: <[log in to unmask]> Received: from listserv.austincc.edu (listserv.austincc.edu [10.21.0.88]) by ns2.austincc.edu (8.13.4/8.13.4/Debian-3sarge3) with ESMTP id p2NK7oZe014291; Wed, 23 Mar 2011 15:07:50 -0500 Received: from AUSTINCC.EDU (localhost [127.0.0.1]) by listserv.austincc.edu (Postfix) with ESMTP id ECD9E5FD2; Wed, 23 Mar 2011 15:09:40 -0500 (CDT) Received: by LISTSERV.AUSTINCC.EDU (LISTSERV-TCP/IP release 16.0) with spool id 263435 for [log in to unmask]; Wed, 23 Mar 2011 15:09:40 -0500 Received: from mail.austincc.edu (monk.austincc.edu [198.213.3.10]) by listserv.austincc.edu (Postfix) with ESMTPS id E41A15FD0 for <[log in to unmask]>; Wed, 23 Mar 2011 15:09:40 -0500 (CDT) Received: from GoogleMailRouter2.austincc.edu ([10.21.20.52]) by mail.austincc.edu (8.14.3/8.14.3/Debian-5+lenny1) with ESMTP id p2NK8C1A011174 for <[log in to unmask]>; Wed, 23 Mar 2011 15:08:12 -0500 X-Virus-Status: Clean X-Virus-Scanned: clamav-milter 0.96 at MainEmailServer Received: from mail-vw0-f46.google.com ([10.21.20.47]) by GoogleMailRouter2.austincc.edu (8.14.3/8.14.3/Debian-5+lenny1) with ESMTP id p2NK8XNZ020939 for <[log in to unmask]>; Wed, 23 Mar 2011 15:08:33 -0500 Received: by vws1 with SMTP id 1so5956270vws.19 for <[log in to unmask]>; Wed, 23 Mar 2011 13:09:09 -0700 (PDT) MIME-Version: 1.0 Received: by 10.52.166.225 with SMTP id zj1mr2146832vdb.162.1300910948898; Wed, 23 Mar 2011 13:09:08 -0700 (PDT) Received: by 10.220.186.194 with HTTP; Wed, 23 Mar 2011 13:09:08 -0700 (PDT) Content-Type: multipart/alternative; boundary=bcaec53f96f7fe58bd049f2bee29 X-Virus-Scanned: clamav-milter 0.96.4 at GoogleMailRouter2 X-Virus-Status: Clean X-Spam-Flag: NO X-Spam-Status: No, hits=-0.9 required=2.4 X-Spam-Report: * -1.4 ALL_TRUSTED Passed through trusted hosts only via SMTP * 0.0 HTML_MESSAGE BODY: HTML included in message * 0.5 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar to background X-Spam-Checker-Version: SpamAssassin 3.2.5 (2008-06-10) on GoogleMailRouter2.austincc.edu Approved-By: Robert Bermea <[log in to unmask]> Message-ID: <[log in to unmask]> Date: Wed, 23 Mar 2011 15:09:08 -0500 Reply-To: Robert Bermea <[log in to unmask]> From: Robert Bermea <[log in to unmask]> Subject: Message from Derek Thomas: Faculty Survey from the Academic Testing Centers (Closes April 8th, 2011) Comments: cc: Derek Thomas <[log in to unmask]>, [log in to unmask] To: [log in to unmask] Precedence: list List-Help: <mailto:[log in to unmask]> List-Unsubscribe: <mailto:[log in to unmask]> List-Subscribe: <mailto:[log in to unmask]> List-Owner: <mailto:[log in to unmask]> X-Null-Tag: 6bab6a0d560eda30cc5ef7dc2c49d09f --p2NKHpZe014317.1300911471/ns2.austincc.edu-- Here are portions of the mail log and the listserv log that pertain to the post that generated the errors above. Mail Log --------------------------- Mar 23 15:09:40 listserv LSV: lsv_amin[17261]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 15:09:41 listserv postfix/qmgr[16552]: ECD9E5FD2: from=<[log in to unmask]>, size=20133, nrcpt=101 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 0B7815FD8: from=<[log in to unmask]>, size=20274, nrcpt=1 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 09E135FD0: from=<[log in to unmask]>, size=20133, nrcpt=52 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 1C1085FDE: from=<[log in to unmask]>, size=20274, nrcpt=1 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 17AD05FDA: from=<[log in to unmask]>, size=20133, nrcpt=101 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 30D8F5FE3: from=<[log in to unmask]>, size=20274, nrcpt=1 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 294725FDF: from=<[log in to unmask]>, size=20133, nrcpt=101 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 437675FE4: from=<[log in to unmask]>, size=20274, nrcpt=1 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 3C9505FD6: from=<[log in to unmask]>, size=20133, nrcpt=101 (queue active) Mar 23 15:09:41 listserv postfix/qmgr[16552]: 5116A5FD8: from=<[log in to unmask]>, size=20274, nrcpt=1 (queue active) Mar 23 15:19:42 listserv LSV: lsv_amin[17436]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 15:19:42 listserv postfix/pipe[17403]: 351775FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.01, delays=0.01/0/0/0, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 15:19:42 listserv LSV: lsv_amin[17439]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 16:02:30 listserv LSV: lsv_amin[17940]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 16:02:30 listserv postfix/pipe[17939]: 6A58E5FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.03, delays=0.01/0/0/0.01, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 16:02:30 listserv LSV: lsv_amin[17945]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 16:15:55 listserv LSV: lsv_amin[18140]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 16:15:55 listserv postfix/pipe[18139]: F3D695FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.03, delays=0.01/0/0/0.01, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 16:15:55 listserv LSV: lsv_amin[18145]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 16:55:56 listserv LSV: lsv_amin[18573]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 16:55:56 listserv postfix/pipe[18572]: 6CBD65FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.02, delays=0.01/0/0/0.01, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 16:55:56 listserv LSV: lsv_amin[18578]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 17:18:01 listserv LSV: lsv_amin[18854]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 17:18:01 listserv postfix/pipe[18846]: E11FB5FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.01, delays=0.01/0/0/0.01, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 17:18:01 listserv LSV: lsv_amin[18858]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 17:55:55 listserv LSV: lsv_amin[19275]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 17:55:55 listserv postfix/pipe[19274]: C82AF5FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.03, delays=0.01/0/0/0.01, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 17:55:55 listserv LSV: lsv_amin[19280]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 18:58:53 listserv LSV: lsv_amin[20199]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 18:58:53 listserv postfix/pipe[20129]: 597265FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.05, delays=0.05/0/0/0, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 18:58:53 listserv LSV: lsv_amin[20203]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 19:19:07 listserv LSV: lsv_amin[20409]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 19:19:07 listserv postfix/pipe[20408]: 4A7775FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.03, delays=0.01/0/0/0.01, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 19:19:07 listserv LSV: lsv_amin[20414]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 19:21:19 listserv LSV: lsv_amin[20439]: Mail for owner-distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Mar 23 19:21:19 listserv postfix/pipe[20438]: 89CF75FD0: to=<[log in to unmask]>, relay=lsvamin, delay=0.07, delays=0.05/0/0/0.01, dsn=2.0.0, status=sent (delivered via lsvamin service) Mar 23 19:21:19 listserv LSV: lsv_amin[20444]: Mail for distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV. Listserv Log --------------------- 23 Mar 2011 15:09:40 Distributing mail ("DISTANCELEARNINGINSTRUCTORSL") from owner-distancelearninginstructorsl@LISTSERV.AUSTINCC.EDU... 23 Mar 2011 15:19:42 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 23 Mar 2011 16:02:30 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 23 Mar 2011 16:15:55 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 23 Mar 2011 16:55:56 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 23 Mar 2011 17:18:01 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 23 Mar 2011 17:55:55 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 23 Mar 2011 18:58:53 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 23 Mar 2011 19:19:07 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 23 Mar 2011 19:21:19 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON 30 Mar 2011 15:26:12 From [log in to unmask]: X-ADMMAIL owner-distancelearninginstructorsl MAILER-DAEMON On Fri, Mar 4, 2011 at 7:14 AM, <[log in to unmask]> wrote: > Can you post samples of what you are getting back from google and any > pertinent log entries? Redact the usernames, but as little else as > possible. > > What are you using for the mail relay? > > Do these errors always occur on the same users? Could they still be on > the old mail system and Google is failing when trying to deliver back to > that system? > > Is there some way to send a non-Listserv message through your SMTP server > to Google and see if that goes through? > > > > Glenda wrote on 03/03/2011 04:16:55 PM: > >> We have examined our listserv and SMTP error logs, and they contain no >> information that tells us what causes the "Unrecognized command" >> error. We can see that a post to a listserv on our listserv server is >> sent to our SMTP server and relayed on to Google. The next thing we >> see in our logs is that Google sent back an "Unrecognized command" >> message indicating that it couldn't understand a command that our >> listserv server sent to it. There is no trace in our logs of the >> specific command Google is rejecting that listserv sends. >> >> Do you know what kind of conditions would cause the "Unrecognized >> command" error? Are there other L-Soft customers who use Google email >> and listserv who have had experience with this problem? > > > > > Confidentiality Notice: > This electronic message and any attachments may contain confidential or > privileged information, and is intended only for the individual or entity > identified above as the addressee. If you are not the addressee (or the > employee or agent responsible to deliver it to the addressee), or if this > message has been addressed to you in error, you are hereby notified that > you may not copy, forward, disclose or use any part of this message or any > attachments. Please notify the sender immediately by return e-mail or > telephone and delete this message from your system. > > ############################ > > To unsubscribe from the LSTSRV-L list: > write to: mailto:[log in to unmask] > or click the following link: > http://peach.ease.lsoft.com/scripts/wa.exe?SUBED1=LSTSRV-L&A=1 > ############################ To unsubscribe from the LSTSRV-L list: write to: mailto:[log in to unmask] or click the following link: http://peach.ease.lsoft.com/scripts/wa.exe?SUBED1=LSTSRV-L&A=1