I am saying this purely to try and save you time. The least experienced support person currently answering e-mail tickets has been working for L-Soft in a support role for 12 years. The phone triage layer may be a less experienced person but if you get it by e-mail... You can rely on the answer. We're hiring by the way, if you know anyone in DC Metro, even a recent graduate, with the personal skills and interest for providing top-quality support...

 

http://www.lsoft.com/corporate/bethesda-jobs-techsupport.asp

http://www.lsoft.com/corporate/whoweare-us.asp

 

We've had this job open for a while and for some reason 95% of applicants have 10-30 years of experience and know all about ciscos, and nothing at all about e-mail, Windows or Linux. They have great personal skills for keeping a good professional relationship with their routers, but maybe not so much with people. Or alternatively they have serviced cell phones or printers. Historically we have hired junior people into support and about half stayed and eventually made senior, the other half have moved on to development or consulting or left the company. Today it seems no junior people want to do support. At the same time I keep running into young people with a degree who lament about having to put duty-free items in boxes for $400 paychecks so go figure. Maybe there is an assumption that all support jobs will be offshored any time soon so hang on to your duty-free boxes. But not at L-Soft. Seven hours to get HP to send a replacement drive after claiming that they never manufactured it in the first place and have no idea why it bears a hologram HP label because it did not come out of an HP factory although the label does look legit, hey can you send another photo from the other side? If HP can’t make it work, L-Soft can’t. Offshore support drives me nuts every single time I have to go through it, and I don’t want to put my customers through anything that would make me want to change supplier.

 

Anyway, if you know anyone motivated for the support profession and with the right skills, I’ll throw in one year of free maintenance if we hire him or her. THANKS!!!

 

  Eric