Thanks, that did it. The users was soft served out. I suspected that someone may have accidentally selected the wrong drop-down option from the moderator web interface (drop and serve off). matthew black california state university, long beach From: LISTSERV List Owners' Forum [mailto:[log in to unmask]] On Behalf Of Eckard, Steve - eckardsl Sent: Thursday, June 25, 2015 8:21 AM To: [log in to unmask] Subject: Re: How to restore user that has been "served out"? Since this person was not manually served off could you not just issue the serve command for the user? From: LISTSERV List Owners' Forum [mailto:[log in to unmask]] On Behalf Of Matthew Black Sent: Thursday, June 25, 2015 11:18 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: How to restore user that has been "served out"? I am the site administrator. User received the error ”An error occurred while processing file 515612 from [log in to unmask]<mailto:[log in to unmask]>: "Mail has been received for delivery to the XXXXXX list from a user that had been served out". The FAQ mentions the problem but offers no solution: http://www.lsoft.com/manuals/owner-faq.stm#_Toc81722877 (FAQ #4) Note that the SERVE command will not restore service to users who have been manually served off by the LISTSERV maintainer. Restoration of service in this case requires that a LISTSERV maintainer intervene. And just what is a maintainer supposed to do? http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A2=lstown-l;575ea479.9807 How to resolve this problem? matthew black california state university, long beach ________________________________ To unsubscribe from the LSTOWN-L list, click the following link: http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTOWN-L&A=1 ________________________________ To unsubscribe from the LSTOWN-L list, click the following link: http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTOWN-L&A=1 ############################ To unsubscribe from the LSTOWN-L list: write to: mailto:[log in to unmask] or click the following link: http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTOWN-L&A=1