You can check to see if she's sending the mail to the list address or to the LISTSERV command address. If the latter, the body of the message is being interpreted as command input. The basic
criterion for being served out is sending 50 bad commands in a row to the command interpreter, which is why it would also make sense if there is some sort of autoresponder "war" going on as was posited by FJ Kelley.
Nathan
From: LISTSERV Site Administrators' Forum [mailto:[log in to unmask]]
On Behalf Of Mills, Douglas
Sent: Wednesday, January 04, 2017 3:03 PM
To: [log in to unmask]
Subject: Re: User Consistently Being Served Out
I'm a little confused further by this then...
According to
https://answers.syr.edu/display/itsservapp011/Why+is+user+served+out it notes that the subject line is ignored.
However after reviewing the body of the message, I’m inclined to believe that’s either untrue or the smiley face had a part in it:
Thank You,
Douglas E. Mills
-----Original Message-----
From: LISTSERV Site Administrators' Forum [mailto:[log in to unmask]] On Behalf Of F J Kelley
Sent: Wednesday, January 4, 2017 2:59 PM
To: [log in to unmask]
Subject: Re: User Consistently Being Served Out
Check the contents of the message and the "Subject: ". In worst cases, it could be an autoresponder war.
This could be triggered by an Out-of-Office message -- some autoresponders reply to every address they can find in the mail (From:, Sender:, etc). We use office 365 and have blocked our mail system from responding and I use the content
filter to block outside senders as well.
________________________________________
From: LISTSERV Site Administrators' Forum <[log in to unmask]> on behalf of Mills, Douglas <[log in to unmask]>
Sent: Wednesday, January 4, 2017 2:50 PM
Subject: User Consistently Being Served Out
I’ve been working with a user who seems to be constantly being served out and from my understanding, this is often a result of the emails being sent being parsed as a command that ListServ couldn’t understand (i.e.
https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fanswers.syr.edu%2Fdisplay%2Fitsservapp011%2FWhy%2Bis%2Buser%2Bserved%2Bout&data=02%7C01%7Cdmills1%40KENT.EDU%7C300f34d9159147b9d39008d434dc1264%7Ce5a06f4a1ec44d018f73e7dd15f26134%7C1%7C0%7C636191567187363286&sdata=Iat6KsCb%2BJyTqWmPU9YR5Qx6BQi1jSnSdiGWFsyZFEw%3D&reserved=0)
However in reviewing the our SMTP logs, I’ve confirmed the message she was trying to send to the subscribers of that list that failed was the only one she had sent since the last time this issue occurred and I had issued the SERVE command
respectively.
Unfortunately, there isn’t much else in terms of documentation to help pinpoint what is causing her account to be served out, so I was curious if you guys had any leads on how I can locate what’s happening with this user so it can be
prevented.
Thank you in advance!
Douglas E. Mills
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