Something else that might be relevant:
Did the user unsubscribe the former email address from the list, then
subscribe the new address, or was a CHANGE used on their subscription?
You mentioned owner/moderator but not subscriber status.

On 3/25/2018 9:40 PM, Marshall, Clinton C wrote:
>
> Thanks for the quick reply � will let you know how I go,
>
> regards
>
> *From:*LISTSERV Site Administrators' Forum
> [mailto:[log in to unmask]] *On Behalf Of *k p
> *Sent:* Monday, 26 March 2018 10:04 AM
> *To:* [log in to unmask]
> *Subject:* Re: Listserver Web Post page storing users previous mail
> display name
>
> It is a puzzle how a name could follow to a different email address,
> but maybe the REGISTER user command might be helpful, perhaps.
>
> https://www.lsoft.com/manuals/16.0/htmlhelp/list%20subscribers/LSCommands.html
>
> *REGister full_name | OFF***
>
> Register's the user's full name field in LISTSERV's SIGNUP files, or
> changes the current value of that field. When a user's name is
> registered, he or she can omit the full name field from subsequent
> SUBscribe requests to that server. Sending "REGISTER OFF" to LISTSERV
> deletes the user's entry from the SIGNUP file.
>
>
>
> On 3/25/2018 7:19 PM, Marshall, Clinton C wrote:
>
>     Hello,
>
>     �
>
>     I have a user that can post to a List no problem, she has since
>     received a new email address which affects her display name.
>
>     �
>
>     So in the From: ����field
>
>     �
>
>     It prepopulates it with her old email display name.
>
>     �
>
>     *Work done so far:*
>
>     �Removed and �re-added �her as an owner/moderator to the List
>
>     �Cleared all her browser historic settings i.e passwords, previous
>     pages visited
>
>     �Created a Test List - identical to the Production List � to
>     test with - still same issue � pre-populates the From: field
>     with her old display name
>
>     �
>
>     She can manually overwrite the old display in her new address but
>     this is becoming tedious for the user, any suggestions would be great,
>
>     �
>
>     Regards
>
>     Clinton
>

############################

To unsubscribe from the LSTSRV-L list:
write to: mailto:[log in to unmask]
or click the following link:
http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTSRV-L&A=1