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| Reed Farnsworth |
| KNOWLEDGE BASE ANALYST/CS TRAINING COORDINATOR |
| [log in to unmask] |
| 800-288-8020 ext. 5483 |
Please ask.
Thanx!
Reed
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From: LISTSERV Site Administrators' Forum [mailto:[log in to unmask]]
On Behalf Of Gray, Nathan W - graynw
Sent: Friday, May 4, 2018 4:09 AM
To: [log in to unmask]
Subject: Re: Your search produced no results
It happened to at least one of my lists. Our server admin fixed it but I have no idea what he did. I can reach out to him if you’d like and get back to you.
Nathan W. Gray
From: LISTSERV Site Administrators' Forum <[log in to unmask]> on behalf of Reed Farnsworth <[log in to unmask]>
Reply-To: LISTSERV Site Administrators' Forum <[log in to unmask]>
Date: Thursday, May 3, 2018 at 5:41 PM
To: "[log in to unmask]" <[log in to unmask]>
Subject: Your search produced no results
A few months ago we upgraded to the latest version of Listserv. Shortly after that, list
users started to point out that the archive searches are no longer working. This may not be related to the upgrade, but the timing is uncanny.
The problem is that most archive searches now return this message:
Your search produced no results. Check your search string and the lists that you selected
and try again.
We know that the search terms appear in the archive many times. It appears that if a word
appears too many times in a list, it isn’t indexed, and that this threshold is suddenly lower than it used to be. We never used to have this problem.
Has anyone else seen this? If so, how are you compensating for it?
L-Soft has suggested that we upgrade to their HPO license or break our archives down into
smaller segments. The HPO license is too pricey for us, and segmenting our archives will be difficult for us to do and for users to search.
Does anyone have any better suggestions?
Thanx,
Reed
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