Thanks David. We're on a Windows box and do relay through an external SMTP server. I have asked our SMTP/mail guru if he can see anything that might help. The user was able to repost the message 10 minutes ago without issue and confirmed with subscribers that it was received so it's a moo point now but... Glenn ~~~~~~~~~~~~ Glenn Eichel Software Support Analyst, EAST Team FirstClass/Portal/Listserv Administrator Lecturer, Department of Sociology 201-H Fernald Hall University of Maine 207-581-4631 On 10/18/18 1:55 PM, David Collantes wrote: > Is this instance running on Windows or *nix? Are you relaying emails through an external STMP server? If so, what do the logs on that server show? Are there other lists, working as intended, or is this the only list? Are *all* subscribers reporting a non-receipt? > > Cheers, > > -- > David > UCF emails are public record. > >> -----Original Message----- >> From: LISTSERV Site Administrators' Forum [mailto:[log in to unmask]] >> On Behalf Of Glenn Eichel >> Sent: 18 October, 2018 13:50 >> To: [log in to unmask] >> Subject: Message sending issue >> >> I am working on an issue that has me stumped. A list owner sent a >> message through a list. The list history report shows that the message >> was sent. The user, however, reports that the subscribers she contacted >> did not get the message. I've covered the basics, spam folders, send >> permissions. Is there something that I am missing? I still suspect an >> end user issue but want to cover my bases. >> >> Thanks for any help. >> >> ~~~~~~~~~~~~ >> Glenn Eichel >> Software Support Analyst, EAST Team >> FirstClass/Portal/Listserv Administrator >> Lecturer, Department of Sociology > > ############################ > > To unsubscribe from the LSTSRV-L list: > write to: mailto:[log in to unmask] > or click the following link: > http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTSRV-L&A=1 ############################ To unsubscribe from the LSTSRV-L list: write to: mailto:[log in to unmask] or click the following link: http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTSRV-L&A=1