Jacob & Bill,

Thanks for the replies. I personally am not the Moderator of that list, and so when I go to the “List Moderation” page, do not see the post, but I do get the “Search Options:” with “All Moderated Lists”, and when I check that and hit “refresh”, get the “All Moderators” Checkbox. And, when I check that box (“All Moderators”), and hit “Refresh”, I see the message that seemed to disappear. And am able to discard that message.

However, the Moderator, who claims to be logged into Listserv with the email address that is listed as a Moderator in the List Header, not only does not see the message, he also does not have the “Search Options:” . Either in “Basic Mode”, or in “Expert Mode”. I did not have him try Tutorial Mode, as I have the “Search Options:” in either Basic or Expert Mode. So, How do I get that feature for the List Moderator? Or, is it limited to Admins?

If the message was sent to them for moderation, and has not yet been approved or rejected, then it should show up on the moderation page when they logged in — so I recommend making extra sure that the email address in the ‘Moderator=‘ setting matches exactly the one that they are using when they are logging into LISTSERV’s web interface. If someone has two similar but distinct email addresses, then this sort of thing can be easy to overlook.

When someone logs into LISTSERV’s web interface, you should see an entry like this in the LISTSERV log file:

where ‘[log in to unmask]’ and ‘[log in to unmask]’ might both be valid addresses that go to the same person, but would be considered distinct by LISTSERV.

Thanks,

jwgh

Steven J Depinet Systems Administrator, Sr.
[log in to unmask] Information Technology Services
(928) 523-6843Northern Arizona University

On Sep 30, 2021, at 8:09 AM, Jacob Haller <[log in to unmask]> wrote:

On Sep 29, 2021, at 7:27 PM, Steven J Depinet <[log in to unmask]> wrote:

Greetings,

We’re running Listserv V16.0/V16.5 on RedHat 6 (RHEL6), which is scheduled for upgrade to Listserv V17.0, and RHEL7.

I have a list on Listserv that is Moderated, with Moderator=All,addr1,addr2,addr3, and Send= Editor,Hold,Confirm. The moderators are the same as the Editors. A couple of times recently, they got an attempt to post, from outside the University, and each Moderator received the Notification that there was a message to be moderated, but when they go to the List Moderation Web Page, there is no message to be confirmed or denied.

First question is: How long do messages remain viable to be Released or Denied? The manual says that they time out, but I have been unable to find where this limit is specified (or set).

One week. This period of time can be increased but not decreased — see http://www.lsoft.com/manuals/17.0/listkwd/kConfirmDelay.html for details.

Second, Why would a message not be listed, even though still viable? A message was waiting for Moderation, but not visible in the List Moderation page, andaccidentally released by a click on the link in the message that a Moderator received. The person who clicked has full Listserv Administration permissions, but did not realize that the click would release the message, they thought it would take them to the Moderation page (they had received a copy of the request for release from one of the Moderators).

If a message isn’t listed on the moderation page, that typically would mean one the following.

(1) Although the message was submitted for moderation, it was not sent to the logged-in user for moderation. (Perhaps they are logged in using one address, and are listed as a moderator under a different address, for instance.) If this is the case, then checking the ‘All Moderators’ option and clicking the ‘Refresh’ button should result in the message being revealed.

(2) Alternatively, perhaps the message was not submitted for moderation at all. With ’Send= Editor,Hold,Confirm’, messages from editors or moderators will not themselves be moderated, but instead must be confirmed by their sender. As above, using the ‘All Moderators’ option on the moderation page should find the message in this case.

(3) Finally, if the message has already been approved or rejected, then it would (obviously) no longer show up on the moderation page. If it were approved, then it would show up in the mailing list’s archives (if it has archives) or in the list activity report (if the mailing list has changelogs enabled). If it was rejected, then that is harder to track down; you’d need to look in the LISTSERV log file in that case to find out what happened to it.

How do I identify when a message has expired in the Listserv log? I see the message come in, a message to each Moderator, and one the the original sender, but if no Moderator releases the message, how do I determine that it has expired, based on the log?

Nothing is written in the log when a message expires, so you’d have to check to see if it’s been more than a week since the message was submitted.

Thanks,

jwgh

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