Tammy Lane

OCIO Service Desk Team Lead

OCIO Service Desk

Office of the Chief Information Officer

Kapstone Technologies

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202-633-4000

 

 

ServiceNow: How to Submit an IT Request

ServiceNow: How to Report an IT Problem/Incident

ServiceNow: How to View Existing IT Service Requests and Incidents

 

I recently had to do that.  Here’s what I did –

 

INDEX <listname>

That will get you a list of all the archive files for the list.

 

Next, using the contents of the message you received with the log file names, send another command that contains the Get command followed by the name of the list, then the first logfile.  You can send all the logfiles in one message like this:

 

GET listname LOG0501

GET listname LOG0502

GET listname LOG0503

 

Etc.

 

You’ll receive an email back for each log.  After you receive a message for each log file, create an Outlook folder and move all the messages into the folder to keep them all together.  Then use Outlook Export to export that folder to a pst file and give it to your customer.  That’s assuming you are using Outlook. If not, that last bit will need to be different depending on your email vendor.

 

Jan Dye

 

 

 

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