Well, with this new info the problem is obvious: User --> From: name <u@n> Gateway --> From: ("name <u@n>") <u@n> LISTSERV, 1.5i --> name = ("name <u@n>") It then zaps the parens out of the name because they are useless. It does not zap the quotes because it did not except parens AND quotes. Then it reformats the name and finds funny characters in it (the quotes), and quotes it. I told you, it doesn't fully respect RFC822. LISTSERV, 1.5j --> name = name <u@n> which is output as: "name <u@n>" <u@n> If the double quotes had been present in the name, they would have been changed to single quotes since the Crosswell MAILER does not support quoting of quotes. As it is they were removed when converting to canonical form, and then placed back because of the '@' sign in the name. Eric