>(1) can we include files to be shipped automatically when someone subs? No, but you can include text by making a 'listname MAILFORM' with modified versions of the appropriate mailforms. >(2) how do we change the From: so it reads "LISTNAME <LISTSERV@node>" > rather than "Revised List Processor (1.6d) <LISTSERV@node>" You can't, and this really sounds like a silly thing to me. I mean I send a HELP command to your LISTSERV and it comes back saying 'From: XYZ-L list <LISTSERV@node>'? The best you can hope is to confuse the users. >(3) how do we enter an apostrophe in the text of the LISTNAME MAILFORM > file so it REALLY comes out as an apostrophe and doesn't change the > case of the following word(s) or letter(s)? All quotes have to be doubled within a MAILFORM. An opening quote indicates the beginning of something to be interpreted, ie a REXX variable or function. Eric