Fix the mail system they are using so that it stops including a copy of the whole message in each and every reply. This is an absolutely ridiculous thing to do unless explicitly asked by the user. How would you feel if this very note had started with a 30-lines verbatim copy of your original message, with all the headers and the like? And if your reply to this note started with a 60-lines verbatim copy of the message I am writing which would itself have included your old message? Eric