I have made it mandated to have subscription=Open, Confirm whenever someone wants to create a list with subscription=Open at our site. This is useful to check mail problems ahead of time. But once in a while, users will get a number with their confirmation request and listserv keeps telling them there was no request for subscription when they send back 'ok number' where number is exact same number they got from listserv. Last time when one such user wrote to me to complain, I notice that the full name he had in his subscription request was different from the one he sent on the subscription request, also he might have sent the subscribe command as [log in to unmask] while confirmation ok showed the From addres as [log in to unmask] I have a suspicion one of these causing listserv to think there was no previous request from this person. So which one is it? Is tehre a fix for this? I do not mind 'hand' subscribing one or 2 people once in a while, but I did this 5 times in one day for different lists, so I decided to ask.