When users make mistakes or attempt things they should not, listserv generates mail with text about the problem. Unfortunately I have some how failed to tell either listserv or my list something I needed to tell it, since the mail does not contain the proper owner name in fields in the messages. Can someone tell me what I missed? Extracts of the messages follow. 1. When user attempted a UNSUB from list with VALIDATE=ALL (which is what we want, we just want the owner id in the msg) > has been received. For security reasons, you are now required to reply to > this message, as explained below, to confirm the execution of your command. > If you have problems with this procedure, you can contact the list owner > directly ([log in to unmask]) and ask to be manually > removed from the list. > 2. When user made an error in a command > > You should be able to contact the list owners by simply replying to > this > message (if you do not know how to reply to a message in your mailbox, you > can > send a new message to [log in to unmask] instead).