I agree. For instance, someone responded to a post on ACCESS-L with a nasty "RTFM!", and since then, even after I have asked twice nicely, some diehards are continuing to discuss it. So I decided to treat them like the children they are behaving as, and set the list to full moderation (and told them, and told them why). I'll leave it that way for a week or so and then quietly set it back. :) I feel lucky, though. In two full years of operation, this is the first time I've had to intervene forcefully on this list. I set the ground rules from the outset and people have been generally well-behaved. Cheers, Nathan