I have dealt with the "snotty broad" myself and I can certainly understand Dave Gomberg's frustration. However, this was *before* David O'Donnell took over as postmaster. In fact, I understand that David took over largely as a result of the frustration and complaints generated by this other person :-) Since then I haven't had any complaint about AOL's responsiveness. The former postmaster may have behaved in a totally unacceptable way on some occasions, but AOL took prompt action to replace her with a competent and service-minded person, and I don't think it's appropriate to hold a grudge against AOL for old problems. As far as I can tell David is doing an excellent job in spite of all the stones that people are casting at him and AOL. I wish I could say the same of all the other large service providers... And, no, I don't own any of AOL's stock. I just think that, for all its problems, it's one of the few service providers with a responsive postmaster function, and we list owners should know better than to throw stones at them for that :-) Eric