Hello, The Listserv List Owner's Survival Guide is now available from the Web as http://www.earn.net/losg/notice.html May I remind you that this document is also available from ftp.earn.net in the directory /pub/doc/listserv as files losg.txt (plain text) and losg.ps (Postscript). You can retrieve these files from [log in to unmask] also. Regards, /Nadine