Step Number 0: search the lists-of-lists for same or similar existing lists. There are various methods for doing so including the Web, Gopher, LISTSERV. A verrrry basic search could be done by addressing a one-line e-mail to any LISTSERV LIST GLOBAL /non-prof Also, there is a list called TQM-L that deals with Higher Educational TQM/CQI -- co-owner INFOSYS, TQM-L, CPARK-L, ERAPPA-L, JANITORS, LDBASE-L, et -L URL:mailto:[log in to unmask] "Kids: don't e-mail to strangers!"