As a followup to Lydia's suggestion about ROADMAP: e-mail [log in to unmask] the text -- INDEX ROADMAP When LISTSERV returns the filelist, search it for /netiq/. What will be shown is the name of the file. Thus, you would then send that LISTSERV the following test -- GET MAP07 LESSON -- co-owner: INFOSYS, TQM-L, CPARK-L, ERAPPA-L, JANITORS, LDBASE-L, et -L URL:mailto:[log in to unmask] "Do you suffer from analysis paralysis?"