On Wed, 26 Jun 1996 15:38:26 -0500, Ingrid H. Shafer wrote: > The email guru at GVSU says it's an external problem. Right. Don't you just love it when a "guru" isn't? The first time I heard an expert INSIST it was some other vendor's problem (when it turned out to be his) was in 1968 (if I'd been older I probably would have heard that in 1948 :-) First question: what mail software is being used? Has the user some alternate mail client handy? Does his system support downloading mail to an ASCII file that can be read with any word processor (mail headers and all). The response to "it's an external problem" is DUBIOUS as LISTSERV mail is being read (by must be millions by now) all over the world--if the problem IS external it's still in the user's domain. I think it reasonable take the position (as I have with hosts that can't seem to get their daemon configured properly) that if their system doesn't conform to 1989 Internet mail standards, then I'm sorry they'll just have to do without lists. And while I think it's a tad ridiculous, my mail system will deal with a single message length of several megabytes if it must (so far the largest piece of mail I've browsed is about 400K but I don't want to deal with anything nearly that large from home over a modem). In today's world, 100K digest messages aren't all that uncommon and hosts need to be able to deal with them (info-mac for example is available ONLY in digest form and commonly runs around 100K). /s Murphy A. Sewall <[log in to unmask]> (860) 486-2489 voice Professor of Marketing (860) 456-7725 fax http://mktg.sba.uconn.edu/MKT/Faculty/Sewall.html