This user has sent to many invalid "commands" to LISTSERV itself. Thus, LISTSERV as a matter of self-defence protected itself by not listening to anything the user had to say either to LISTSERV or the lists that LISTSERV operates on that host. The user was probably trying to e-mail the list but got confused and e-mailed the LISTSERV itself. What you should do: 1) issue the LISTSERV command SERVE userid@node 2) inform the user of the proper use of the LISTSERV address vs. the list address 3) encourage the user to contact you directly with any problems that they might be having with the use of the list or LISTSERV e.g., no TEST messages sent to list subscribers (it's counter productive, unless you happened to be on WORDS-L which seem to thrive on that kind of thing ;-) <hi! Nat>) -- co-owner: INFOSYS, TQM-L, CPARK-L, ERAPPA-L, JANITORS, LDBASE-L, et -L URL:mailto:[log in to unmask] "I get paid by the millisecond"