At 05:13 PM 1/24/97 -0700, you wrote: >I would buy that Daniel, except that I myself had Netcom at one point in >time, and spent hours on the phone with them trying different configurations >and none of them seemed to fix the problem. Two issues here. One is that it isn't YOUR problem, but your subscriber's problem. Let HIM deal with netcom or whoever. Second, he could always choose an ISP that has better service and support, has better help desk people, etc. (most would say netcom is not strong in those areas...I know that I don't use them for many reasons, though they're locally available...and NO i will not discuss netcom further, at least on list) >>Often the solution is to properly configure the E-mail sofware. It may >>be that the person configured his software to say that his E-mail >>address was "jsmith" instead of "[log in to unmask]". When a message goes >>out, the host E-mail software, seeing that the "From" address is not >>fully qualified, changes it to reflect the name of the computer that >>happened to answer the phone when jsmith called it. It might not have >>touched the From address at all had it been fully qualified from the >>start. Indeed. This is the best and most specific suggestion so far. Eudora and many other POP3 programs will do exactly what is described above. In fact, in many of them you can set any return address you want, and it could be something totally different on a different ISP. So be sure that he has the full return address set in his mail package. And it could be that the answer is so simple that the netcom guys overlooked it....I did a similar thing this morning when helping a user with a commercial mail product we use under Win95. I wasted twenty minutes going off in the wrong direction and finally stopped and THOUGHT and realized it was so obvious I was embarrassed. The user I was helping even said "I thought that might be it, but I didn't wanna say anything because you know everything." Sure. Uh huh. NONE of us know it all, and if we did we'd still miss something. dan, definitely human >> >>-- >>Daniel >>[log in to unmask] >> >> >