>Can anyone point me in the direction of a list that is more newbie-focused?  As
>in how to use listservs and what sort of issues are involved?

ROADMAP 96 includes two excellent lessons on basic listserv concepts and
commands.  (I think it now has its own web site.)  Also, there are helpful
chapters in _The Whole Internet_ and _Internet_.

Lydia (who once had 1500 error messages in one day from students at a college
in Calfornia)