I've been asked by one of my clients to conduct a training program for new list owners in their company. They provide management services to various non-profit associations and they are just now beginning to use Listserv to facilitate their the associations' volunteer board members, who reside all over North America. We have a couple of small lists up and running now and they are relying on me to manage the lists for them. They've asked me to come in and train some of their staff on list ownership and I am hoping that someone out there might have already put together such a program and would be willing to share all or part of it with me. The audience ranges from the barely-email-literate to fairly sophisticated network adminstrators. A few have very limited experience with Listserv, but only as subscribers, not owners. Thanks in advance for any help you might be able to provide. ------------------------ Brian Crawford The Crawford Allen Group, Inc http://www.crawfordallen.com Chicago