With regard to your training program request, I have had great success with referring new list owners to my Listserv Primer Web page. This Web page has the essential information in it about how to manage a list. I have literally referred hundreds of people to this Web site and only two or three cases, have I had any grief as a result. For those few people who cannot grasp what the Web page says, I talk them through any questions they may have by phone (if they ask) or I refer them to our help desk. This Web site might give you some ideas on what you can touch on in your presentation. The URL is http://www.temple.edu/Listserv