Have said user TRY the mail interface and CC: you and/or owner. If it works, then make sure they have a valid LISTSERV(R) password AND are correctly filling out the WEB form e.g., left,outLogin required Your authentication ticket has expired. Please log in again to continue. leftThe function you have requested requires authentication. Please enter your e-mail address and your LISTSERV password (not the password you use to login to your computer or read your mail), and click on the "Login" button. If this is the first time you see this dialog, or if you have forgotten your password, you will need to get a new LISTSERV password first. left,out E-mail address: userid@node leftPassword: Sometimes folks (like *me*) forget to use the @node with the userid. /Pete