Have said user TRY the mail interface and CC: you and/or owner. If it
works, then make sure they have a valid LISTSERV(R) password AND are
correctly filling out the WEB form e.g.,
left,outLogin required
Your authentication ticket has expired. Please log in again to
continue.
leftThe function you have
requested requires authentication. Please enter your e-mail address and
your LISTSERV password (not the password you use to login to your
computer or read your mail), and click on the "Login" button. If this is
the first time you see this dialog, or if you have forgotten your
password, you will need to get a new LISTSERV password first.
left,out
E-mail address: userid@node
leftPassword:
Sometimes folks (like *me*) forget to use the @node with the userid.
/Pete