On several of our lists, we've had |subscribers get into huge arguments, get abusive, etc. The list managers |haven't stepped in appropriately (IMHO) to stop the flamewar, and the |subscribers then claim that they didn't know what to do. The FAQ contains a |complaint process so that in case of flamewars, subscribers can find out |what to do (other that just signing off). Trying to stop in-progress flamewars from BIG EGOS by words alone is often an exercise of futility. This is both a technological and sociological phenomenon. The former because email distributed, processed, and read may not be sequential; and the belief that the person who gets the last word in has won. /Pete