Good advice. Perhaps for simplicity's sake, email the customer with non-technical reason and ask
him/her if they want to continue to be subscribed?
Any resultant bounces may be clueful.
/Pete
On 5/26/2012 08:46, k p wrote:
>
> Finding out what is happening requires access to details the report does not show. You might start
> by changing monitoring from Auto to NO and you may then see what that subscriber's email service is
> doing that keeps it on the report. Or you may not, sometimes the only place the information can be
> found is in the system logs, which a list owner will not have access to - you may need to request
> help from the site administrator to track it down
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