In addition to the Listserv log, you should check the SMTP server log as well. You may or may not have access to it, but the sysadmin responsible for the system will.
Send tests via regular email and via the listserv web interface.
--joe
________________________________________
From: LISTSERV List Owners' Forum <[log in to unmask]> on behalf of k p <[log in to unmask]>
Sent: Tuesday, November 28, 2017 4:21 PM
To: [log in to unmask]
Subject: Re: List Down
You need to read the LISTSERV(tm) log file, starting just after the last time everything worked correctly. Or maybe just the most recent portion, including the time period when you conducted your testing. First you have to find the error message, then you figure out how to correct the problem.
On 11/27/2017 7:43 PM, Ron Beatteay wrote:
Greetings,
I run a listserv using LSoft software for my church, I have a 5
point license. I've had it for years. It's not *official*, it's just
something I've been doing on the side to create an online
community to share with as we have members all over the
world.
We upgraded to Listserv 16.0 a couple years ago, but recently,
as of May, it just stopped distributing emails. I can still log into
the interface, post an email and it will say that it's was success-
fully sent, but then nothing will appear in the archives, and
nothing appears in my inbox.
I'd like to get the problem resolved,, my question is: Is there
a checklist of things I can check here on my end first before
getting tech support from LSoft involved? It just might be some-
thing simple. Money is tight so I'd like to check it out myself first,
if possible. I have ftp access to the server and all the files and
folders. I don't want to play with anything there yet without some
good advice.
I get error reports sent to me from the listserv saying that
subscribers with Yahoo addresses failed to get delivered.
Also, no test messages are appearing in the archives either.
Also I tried using my gmail address to send tests to the list,
and nothing shows up.
Again, if there's a checklist of things I can review first that may
help I'd like to try that.
Thanks,
Ron Beatteay
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