Has anybody written, and willing to share, the FAQ noted at the end
of this clip? I'm not sure what's happening myself, so an FAQ would
be helpful to me as well.


 From the LISTSERV manual:
You can expect a few challenges once you have activated automatic
processing. Here is some advice on how to deal with the most common issues.
• Many false positives. L-Soft's experience has been that many spam
reports are sent erroneously. We have seen list owners with certain
ISP accounts report their own lists as spam! It is exceedingly easy
for a user to generate a spam report without even realizing it; for
instance, exiting the mail interface in a hurry will silently
generate a spam report for any unread messages automatically sent to
the junk mail folder by some ISP filters.

• Complaints from certain ISP users, such as AOL. For instance, the
heavy-handed "one strike and you're out" rule is not popular with AOL
users who have erroneously generated a spam report. If anything, the
lack of notification is even less popular. AOL users may get upset
and blame your organization. But, in reality, you do not have a
choice in the matter. The terms of AOL's whitelist agreement require
"one strike and you're out" and forbid notification. You have a
choice between being heavy-handed and not being on the whitelist,
which in practice would promptly cause all of your mail to AOL to be
blocked and all AOL users to be deleted. ** Be prepared to write a
FAQ for your list on this topic.**


----------------------------------
Elliott Parker               [log in to unmask]
Assoc. Professor (Emeritus)           Voice: +1.989.773.1835
Dept. of Journalism
Central Michigan University
Mt. Pleasant, MI 48859





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