That particular FAQ entry is addressed to a List Owner (note the
question refers to "my subscribers") so it is important to let them know
they can try the SERVE command but it might not work for them.

The SERVE command always works when issued by the Site Maintainer, but
works selectively when issued by someone with lesser authority.

There are various reasons why an address may get into Served OFF status.
One of those is by command from the Site Maintainer. If that were the
reason, then the SERVE command issued by others would not work.


On 6/25/2015 11:18 AM, Matthew Black wrote:
> I am the site administrator. User received the error *”An error occurred
> while processing file 515612 from [log in to unmask]:*
>
> *"Mail has been received for delivery to the XXXXXX list from a user
> that had been served out".*
>
> The FAQ mentions the problem but offers no solution:
>
> http://www.lsoft.com/manuals/owner-faq.stm#_Toc81722877 (FAQ #4)
>
> /Note that the SERVE command will not restore service to users who have
> been manually served off by the LISTSERV maintainer. Restoration of
> service in this case requires that a LISTSERV maintainer intervene./
>
> And just what is a maintainer supposed to do?
>
> http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A2=lstown-l;575ea479.9807
>
> How to resolve this problem?
>
> matthew black
>
> california state university, long beach

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